Zellis Tech-enabled Managed Services
Managed service customers access advanced features and digital tooling.
In addition to HCM Cloud technology underpinning service, we have developed exclusive technologies just for our Managed Services customers. These include:
Zellis Portal providing visibility of the end-to-end payroll journey, notification and approval workflows, and a one-click approval process.
Agent desktop that provides added workflow, controls and flexibility for customers
Integrated case management tooling with the leading provider Service Now to support customer and colleague queries.
Our shared service centres provide a significant pool of resource, skilled in payroll legislation, processes, and the use of our systems, providing resilience and efficiency benefits over in-house operations.
The Zellis payroll processing agents are fully empowered to support your business. The status of all business units and individual payrolls can be monitored, actions may be taken, and exceptions handled where necessary. Payroll previews, signoff processes, and service governance are managed securely from one place, enabling efficient interactions between you and your Zellis service team.
Implementation of our managed service follows a digital-first philosophy, seeking to enable direct secure interfaces wherever possible and eradicating manual data processes. Reusing standard processes, interfaces, and controls enables implementation at pace whilst still providing scope for flexibility.
Legislative compliance
Given the fast-changing, complex legislative agendas across the UK and Ireland, staying abreast of regulation is essential. Compliance is enhanced through our ongoing product development and delivered in close collaboration with our customers.
Joining the Zellis Managed Service community provides the most comprehensive means to deliver effective, efficient payroll and HR processes, maximising your investment in our enabling technology over the long term.
“We’ve started to move away from asking basic questions like ‘Did everyone get paid on time?’ to 'How did we get there?'. We’re achieving a greater depth of analysis, looking at factors such as the accuracy at different stages of the pay cycle, and how effectively changes were communicated within the team. This is helping us make additional process enhancements in key areas like payroll.”
Darren Bartholomew, Head of HR Planning and Information Systems, Leonardo
Zellis Portal is a modern, digital collaboration platform for our managed service customers. This unique offering brings online capabilities to the service experience, creating automation allowing more time in the end-to-end payroll journey, rich reporting insights and customer self-service. The benefits include:
Secure, fast data uploads with on-line validation of data and ability to amend data
Full visibility of the end-to-end payroll journey
Notification and approval workflows
Data output available on-line with payroll dashboard insights to aid the approval process
One-click approval process to finalise the payroll
Zellis-developed agent desktop provides control, oversight, and flexibility.
Predefined steps, required for each customer payroll, provide visibility of all customer payrolls and highlights and highlights each step to be taken. Managers can assign appropriate resources to each payroll so tasks are completed in a timely fashion.
Zellis Portal - your window to Managed Services
Agent Desktop - enabling flexibility and additional controls
Actionable pre-built insights
Providing the very best service requires a partnership based on transparency, track record, and mutual goals. That's why we will work collaboratively with you to deliver industry-leading levels of service.You’ll receive your own dedicated Customer Success Manager to address ongoing value realisation along with an annual process health check to identify new improvement opportunities and access to payroll and HR expertise whenever you need it.
Relentless customer focus
We’re obsessed with perfect payrolls and a learning mindset to improve with each payroll cycle. Examples include:
Annual cost savings of £1.5m for a 35,000 employee financial services firm, through an improvement programme focusing on automation and process enhancements.
A 40,000 employee logistics company benefiting by £1.7 million over 12 months from reduced late leaver costs.
A lean six sigma transformation programme delivering two year savings of £200,000+ to a financial services company
While providing highly repeatable processes, payroll rules and digital workflows are configured uniquely to each customer enabling your HR policies and employee proposition.
