Improved employee communication thanks to the expert support of Managed Services.
Zellis solutions deliver creative and useful ways of staying in touch with employees, while keeping you in complete control.
esure recently launched the 'Pennies from Heaven' initiative which allows colleagues to sign up to donate the pennies from their pay each month to a charity. The company has chosen to work with Shelter, a charity that provides help to people struggling with bad housing or homelessness.
The Managed Services team has put a message on payslips to promote the initiative and inform employees on how to sign up and contribute their pennies from their pay to Shelter. This system can also be used to address common FAQs and inform employees about other changes, such as the alteration of NI rates, massively reducing the volume of queries that the payroll team has to deal with.
Tracey also strongly appreciates the effective communication provided by Zellis and the Managed Service team during implementation and beyond, in particular a dedicated Customer Success Manager who understands the cross-section between Zellis and esure like no one else.
Having someone who knows the system as well as our services and policies inside out is invaluable. They know exactly how your payroll should work and that is really comforting."
There are also weekly meetings with Zellis customer success managers, as well as monthly service review meetings, quarterly business reviews and a high-level annual catch-up. esure also benefits from access to the ServiceNow ticketing system, providing a straightforward way to track and resolve any issues.
