Payroll transformation through digitisation and delegation.

UK-based insurance company esure embarked on a digital transformation project with Zellis Managed Services, increasing control and giving them a clearer view of payroll processes, all while reducing their headcount.

esure is a UK-based insurance company with locations in Manchester, Glasgow, and Reigate. The company offers various insurance products, including car and home insurance. Having been acquired by Bain Capital in 2018, esure have been undergoing significant digital transformation to improve efficiency and customer experience both behind the scenes and in front of customers. In this case study, we talk to Tracey Binnie, People Services Manager at esure about how Zellis Managed Services has helped free up resources and provided a unified system for better efficiency and communication across the HR and payroll process.

With the assistance of Zellis Managed Services, esure has transformed their entire HR system by digitising multiple processes and delegating the responsibility of payroll to payroll experts. As a result, esure has been able to eliminate many ‘paper-driven’ procedures, speed up the payroll reconciliation process, and enhance the user experience for managers and employees.

esure's previous back-end system was rudimentary with limited features, and there was no front-end system for employees. This resulted in time-consuming email and paper communications, lack of data access for employees and managers, and no central data overview. esure needed a solution that would improve data management, increase accuracy, and provide a streamlined payroll process.

Zellis Managed Services provides a comprehensive solution that includes ResourceLink for HR backend access and MyView for front-end user interactions. This solution has significantly increased esure's control and visibility of their HR and payroll data.