Introducing Zellis Application Management Service.
Our Application Management Service ensures that your investment is protected and delivers services which maximise the value, performance, and systems health of your solution. The Application Management Service empowers you to unlock the leading employee experience innovations for your managers and employees. Can you afford not to have this in place?
AMS comprises the following components:
The combination of features, methodical approach. and a proactive partnership with customers enables Zellis to maintain a healthy, optimised, and high-performing solution for your employees.
Technical currency and roadmap
Product and system roadmap is reviewed proactively to identify future benefit opportunities.
Legislative and innovation upgrades are planned to incorporate regression testing, ensure smooth transition, and consider use of new product facilities.
System health is maintained, including deployment of patches, data management, and archiving where required.
Dynamic configuration and reporting
Small change capacity to support the underlying dynamic nature of your business needs.
Planning and support to an ongoing continuous improvement agenda.
Creation and maintenance of ad hoc reporting.
Support for cyclical change activities e.g. year-end, AE re-enrolment, and salary reviews (subject to separate scoping and agreement).
Application maintenance
Application change and deployment management.
Data management according to your retention policies.
Systems housekeeping to maintain performance.
Configuration of task scheduling and automation to enhance systems and process efficiency.
Platform management, risk reduction activities, and systems reporting.
Hierarchy maintenance
Maintenance of the payroll and HR hierarchies held within the application.
New post and structure unit creation and post-to-post maintenance.
Security management
Systems access management and certification.
Security profile maintenance.
User maintenance incorporating monthly access control reviews.
Password reset processing where single sign-on (SSO) and multi-factor authentication (MFA) is not configured.
Incident and alert management
Proactive management of technical incidents to drive efficient resolution.
Problem and defect investigation and management.
Service communication and management of maintenance windows and infrastructure change.
System evaluation
Monitoring system health to maintain efficient and effective operation.