Accessing data for those that need it

Putting autonomy and control in the hands of managers and individuals

Housing 21 managers previously had no access to data and therefore were unable to run any reports. Digitisation means that data is captured at a high enough level to be fed back into management reporting.

This gives more autonomy and flexibility to managers who now have access to and control over relevant data regarding not only their own scheme, but the rest of the organisation. This comprehensive overview streamlines operations for both managers and individuals.

This is particularly pertinent in terms of pay and expenses, ensuring that contracts are correct, expenses are logged, and the right number of hours are being accounted for. This creates a smoother experience for managers, who were previously making decisions based on paper notes and reminders or left to make judgements on the information that was accessible.

“So rather than have discrepancies between paper, manager and system, there is one source of information,”

Ian Hodson, Director of People and Culture, Housing 21

And how have these changes been received by Housing 21’s staff?

Ian and his team have recently completed an awareness project called Connecting Employees, designed to encourage individuals to long on and start using MyView.

“This is a big challenge in a housing organisation because staff are accustomed to a paternalistic system and are not looking for change. If they think there's a benefit however, they will change, but you'll have to show them the benefits. MyView gives employees more control and autonomy, while lifting the burden on the managers. Ultimately, everyone is getting the information that they need,”

Ian Hodson, Director of People and Culture, Housing 21