Productivity and efficiency, unlocked (Public Sector report)

Foreword
Executive summary
Research findings
Conclusion

Foreword

When I talk to our public sector customers, they tell me the pressure is constantly on to do more with less on all fronts. The question is, how?
We’ve focused on one piece of the puzzle – payroll and HR (our area of expertise) – tapping into real-life experiences and views to get a clear view of what’s holding productivity and efficiency back. But this report doesn't simply spot problems; it sets out solutions. The findings are both revealing and actionable, highlighting the critical role that modernised payroll and HR operations can play in driving organisational performance. The insights on cloud-based solutions and streamlined processes point to practical paths forward. And the candid feedback on operational blockers underscores the potential for significant improvement. I see a clear appetite for change among public sector professionals, whether that’s by addressing workforce skills concerns or overcoming technological hurdles. As you read, I encourage you to consider your own organisation's experiences. Do you recognise the reliance on workarounds? The struggle with legacy systems? Or perhaps you're already on the path to modernisation. Whatever your situation, I hope this research provokes thought and discussion. Public sector payroll and HR may face several challenges, but this report highlights the possibilities for positive change. If you'd like to discuss how these insights could translate into practical improvements for your team, do not hesitate to get in touch. Let's continue this important conversation.

Rebecca Mullins

Director of HCM Solutions, Zellis