Initiating change to Zellis comprehensive expense handling solution.

Navigating the shift from manual processes to a user-focused system.

As A2Dominion had already been using ResourceLink, they didn't need to start from ground zero. Expense codes and other information were already in the system, so the focus of this project was on the process of how it is used within the company.

Initiating change with a strategic framework

The project began with creating a roadmap of what they wanted to achieve and prioritising the things they would work on first. This involved looking into how the system works from both an employee perspective, through the MyView app, and from a manager's perspective who approves expenses in the dashboard.

Speeding up the time for expenses to be paid was considered the highest priority, especially with the cost of living rising and the impact of the pandemic. “We wanted to make it easier and more flexible for employees to get that money quicker.”

- Alison Chapman, Systems Manager, A2Dominion

Preparing colleagues and empowering payroll for success.

Changes to existing systems can often face resistance from colleagues who have been used to doing things in a certain way.

"I think if people understand why you're doing it, they're a little bit more on board. When we explained that this is going to enable us to make bi-monthly expense payments so they wouldn’t have to wait eight weeks for payment, they quickly accepted it."

- Rachelle Delaffon, Systems Analyst, A2Dominion

A2Dominion had a plan in place to engage employees from all sectors from the testing phase, so people were prepared for the switch to the expense module.

Payroll was also, of course, a key part of the whole process from testing to learning how to use the system, as they would be the ones to run it.

This all gave us useful feedback into what was good and what was not good so we could tweak the system before the official rollout.

- Rachelle Delaffon, Systems Analyst, A2Dominion

They also provided user guides, which were available through the portal, as well as offering training sessions on how to claim and manage expenses as both a colleague and a manager. The Systems team set up drop-in sessions to help employees with any questions they had.

Leveraging Zellis expertise.

The Zellis team played a crucial role in assisting with the implementation and rollout process, aiming to be responsive and available when needed.

I had worked with Alan Walker, the Zellis consultant, at my previous company so knew that he was extremely knowledgeable about all aspects of ResourceLink so it was a pleasure to have him help us with our implementation. And despite being new to the company, Jack Buxton already had a bank of impressive knowledge and a proactive attitude, taking the initiative to go off and research the correct information anytime he was unsure."

- Alison Chapman, Systems Manager, A2Dominion