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A2Dominion currently has over 39,000 residents living in their homes. Driven by a social purpose, they aim to enhance people's lives by providing high-quality housing and services, reinvesting profits into the construction of new homes and actively supporting the communities in their area.
We recently sat down with Alison Chapman, Systems Manager, and Rachelle Delaffon, Systems Analyst, to discuss their implementation of the expense module within ResourceLink. As a result of the move, A2Dominion has welcomed many benefits to their expense procedures, including performance improvements for both users and managers, time and money savings on an impressive scale and the delivery of a key strategic system improvement of managing expenses within one platform, resulting in the retirement of legacy ways of working.
With around 1200 employees on payroll, the previous system for expenses was lengthy and cumbersome. A2Dominion was using SharePoint, which also enables the driver's verification system. The process involved managers manually approving expenses before payroll extracted the expense details, this then had to be manually transferred to ResourceLink for processing.
This extended process with lots of manual work and complicated forms, took a lot of time and resulted in an unacceptable number of errors and corrections.
One of my own expense payments was incorrectly sent to the wrong person due to the amount of manual reconciliation from two different sources."
The driving force behind the change to ResourceLink was from an employee experience perspective, making claiming for expenses easier and less prone to error, as well as improving the overall outcomes of the expense system. Using the expense module within ResourceLink would facilitate the design of a robust system that makes tracking documents easier.
Payroll was using a lot of manual sheets, which increased costs in terms of time and moneydue to incorrect payments being made."
A2Dominion aspires to make the shift from monthly to bi-monthly payments and this couldn’t be achieved by the old way of working as the small payroll team wouldn’t have capacity to administer it.
However, utilising the new module opens up the opportunity for bi-monthly expenses to be adopted in May 2024. This important change will enable our colleagues to receive payments for expense claims quicker and with less wait times, which is important during this time of cost of living challenges.
