A ‘one team’ approach drives operational excellence.

Working with Zellis, a ‘one team’ approach has been quickly established within Leonardo. Payroll processes are harmonised across the business to ensure consistency and efficiency, and whether an employee raises a query with a Zellis colleague or a Leonardo colleague, they are sure to receive the same high-quality experience.

Ensuring continuity in this ‘one team’ approach has proven invaluable, especially during the COVID-19 crisis. Leonardo’s team were identified early on as key workers and therefore could afford no disruption to their usual employee services: Zellis would need to recruit, train, and pay as normal.

In March 2020, Zellis rapidly transitioned all managed services staff, including those on-site at Leonardo, to home-based working within 72 hours. This even included supplying electric generators to enable remote working for Kochi-based colleagues.

The resilience Zellis has shown to the pandemic has been incredible. The speed and effectiveness with which Zellis acted was completely in sync with our wider organisational response. We felt completely supported at every stage."

- Darren Bartholomew, Head of HR Planning and Information Systems

Zellis’ ability to forge strong working relationships with Leonardo’s other strategic partners in areas such as pensions and fleet management has also proven to be crucial. By developing a ‘shared language’ (establishing common terminology, as well as shared plans and objectives), Zellis has collaborated effectively with these suppliers to meet Leonardo’s business goals.

This same mindset will be applied as Leonardo embarks on a two-year project to implement Workday HR, with which Zellis’ solution will be tightly integrated.