Key success factors

Sean Murray, Application Consultancy Leader at Zellis, believes that there were four key factors in successfully negotiating the impact of the cyber attack.

1. Tried and trusted technological solutions were able to seamlessly meet the technical challenges of healthcare payroll.

2. A strong relationship and a deep understanding between Zellis and HSE payroll teams gave each team insights which helped them work together.

3. Adaptable and resilient payroll teams who were willing to go above and beyond to adapt and make sure that people got paid on time.

4. The unique ability of Zellis to collaborate with the HSE payroll team, thanks to their experience and understanding of how their complex payroll processes worked.

“It was amazing to be able to work together effectively without the need for time-consuming meetings or reinventing processes to fit purpose,”

- Sean Murray

A collaborative relationship

The unique Zellis systems and the collaborative relationship between HSE and Zellis ensured that no employee suffered delays to their pay during at a time of the biggest international health event and the largest cyber attack of all time.