A Seamless Transformation

"Our error rate on our payroll is now 0.01%. Every payroll manager who has come to us since has praised that, and we're proud of it."

Hayley Seabrook, HR and Payroll Service Manager, Hillingdon Borough council.

Having been initially concerned about the short time frame and whether the system would live up to expectations, Hayley and her team were surprised at how straightforward it all was.

"The system itself is so easy to use, both as a manager and as a core user, and we are constantly impressed by its flexibility," Hayley said.

Managers have nothing but praise for the new system and are impressed with how easy it is to move candidates through the process.

It has been particularly useful for compliance and safeguarding vetting, which in the past involved many emails and touchpoints; this is now done within the system.

“One of the best things is that the system will only allow you to raise a contract if the candidate has provided the information we need. This ensures we're compliant and there are no errors.”

As for managers going rogue outside the system, it's a thing of the past. “We don't allow anyone to bypass the system anymore as there is simply no need for it.”

With less manual work to do, Hillingdon can better utilise the staff they have, and despite having a smaller team than before, they can now take on other work. Not only that, but their reputation as a department within the company couldn't be better.

Hayley and her team have built a strong relationship with Zellis. "I know I can email Wendy or Julie to ask them any question, however silly it may be, and they are always there to answer, and if they can't answer it themselves, they know who can."