For a department which otherwise functions well, Hillingdon's previous ATS was limited and outdated. This meant that recruitment was bogged down by cumbersome, manual processes, often causing managers to go rogue and avoid the system entirely. Candidates frequently dropped out due to frustration or simply boredom, leaving critical roles unfilled. Compliance processes for new hires, vital for safeguarding vulnerable residents, were managed through an endless chain of emails, prone to error and delays.
