In the London Borough of Hillingdon, where the demands of serving over 300,000 residents are the heart of every decision they make, Hayley Seabrook and her HR and Payroll team faced a challenge. The council's existing Applicant Tracking System (ATS) simply wasn’t working.
Candidates often dropped out of the disengaging recruitment process, managers were known to go outside the process to bypass the clunky hiring system, and patchy data meant the team also struggled to answer the many Freedom of Information (FOI) requests frequently coming in.
Every inefficiency in hiring, HR and payroll can affect the council's ability to deliver the many essential services they provide - from social care to waste management. This important part of the department was letting the rest of the side down.
With the contract on their old system running out, Hayley knew the time for change had come.
