The search for the right solution.

Previously, the mileage recording process heavily relied on manual inputs, leading to increased costs due to unintentional inflation of claimed mileage due to rounding up or miscalculations. Durham County Council wanted to find a solution that would accurately track, monitor, and verify employee claims, reducing costs and improving efficiency.

Durham County Council explored various options, reviewing market leading providers of postcode software, including those with custom interfaces into HR/Payroll systems.

However, the anticipated costs associated with implementation and annual fees outweighed the development costs of integrating a Google Maps interface into the MyView expenses module – whilst providing a solution that seamlessly fit into their existing employee/manager self-service process.

They aimed for a user-friendly experience for their employees with a streamlined process for claims.