Introduction

A recent collaboration between Zellis and Durham County Council led to significant improvements in the MyView expenses module, specifically focusing on improving the accuracy of mileage expense claims. This successful project resulted in integrating the enhanced functionality into the core program.

In this case study, we talk to Ben Newby, Team Leader – Payroll and Employee Services at Durham County Council, as he shares how this project came to fruition, addressing a common challenge faced by HR/Payroll departments nationwide.

Durham County Council is a local authority in Northeast England with approximately 17,000 employees. They have been using Zellis' ResourceLink and MyView since 2006, using core functionality whilst also utilising software customisations to fit business needs.

Regular auditing of mileage and expense claims highlighted that employees were often submitting inaccurate mileage expense claims. A report in June 2020 highlighted the need for better accuracy in submitting employee mileage in MyView to ensure accuracy.