A complete operational transformation.

Providing reliability, security, and efficiency.

Sue Hayes, Senior Payroll and Systems Specialists explains: “If we were running a big report it would time out. But now we’re not seeing those time-outs, or at least they’re very rare. So the system is definitely working faster and is managing larger outputs.”

Shortly following their smooth and successful migration, Cromwell began to reap the business benefits of moving to Zellis HCM Cloud – with many based around improved operational performance and reduced risk. For example, data security has been significantly enhanced, while reliability and service availability have also increased as the system no longer runs on unsupported servers.

Another advantage is that access to services has improved in terms of both speed and simplicity. Employees no longer need to use a virtual private network (VPN) to access the MyView self-service applications and faster data extraction has made report generation both quicker and easier for managers to make fact-based decisions.

Thanks to seamless integration, relevant data can also be fed into other systems, such as the performance management tool operated by Cromwell’s parent company. Reports can also be automatically scheduled to run overnight and then transferred to Cromwell servers, to be accessed by other departments for their onward processing.

A further benefit of the new system is that it requires much less support from the IT department. As Jennifer Roberts points out: “Before we transitioned over, we were having some technical issues in the fact that MyView kept going down. IT would have to intervene in the morning and reset everything and it became quite a labour-intensive process, but that’s no longer the case now.”

More recently during 2022, Cromwell enabled the Single Sign-On (SSO) functionality and linked this into their Multi-Factor Authentication (MFA) process, meaning a simpler sign-in process for colleagues when accessing MyView or ResourceLink via their company network.

Data security has been significantly enhanced, while reliability and service availability have also increased."

- Jennifer Roberts, Head of Reward and HR Services, Cromwell