An industrial tool supplier on a mission to future-proof its HR operations.

Having been established for more than 50 years and with over 1,500 employees, industrial tools and PPE health and safety supplier, Cromwell, offers an unrivalled choice of products to all industries, professions and trades. Famous for its cutting tools, hand tools, power tools and abrasives, its dedicated experts provide audits and advice on how businesses can improve with the help of these four key categories.

Cromwell is constantly committed to delivering a truly customer-focused and cost-effective service that meets every client’s needs – something which in 2020, its team set out to reflect within their own employee experience by future-proofing their payroll and HR operations.

Head of Reward and HR Services, Jennifer Roberts, and Senior Payroll and Systems Specialist, Sue Hayes, knew that the current complexity of their on-premise system would cause them a challenge when making impactful improvements. The fact that the software had been customised significantly meant it required a lot of work to maintain.

In addition, the organisation recognised that cloud-based systems were the future. This meant that a shift in that direction seemed like the obvious choice to gain the benefits and value that come hand in hand with a cloud solution.