An outdated system
with manual workarounds

Zellis system review highlighted where Ainscough could make their HR system work smarter not harder

Before the system review in 2024, Darren was acutely aware that Ainscough were underutilising their Zellis system.

Having carried out all their own internal training, and not taken advantage of the support available to them until that point, they had created a lot of manual workarounds that didn’t reflect the capabilities of the system.

“Our team had moved on since 2013 when we first set up the system, and the people who originally configured it weren’t around anymore. So as things moved on and new features were added, we just weren’t using them. Instead, we were sticking a plaster over things or creating a manual workaround for functions we knew we needed. It was only when we had the Zellis system review that we had that light bulb moment. We suddenly realised the system could do so much more to reduce our workload.”

Darren Thompson, HR Director at Ainscough Crane Hire

The system review gave Darren the chance to discuss Ainscough in detail with Zellis Customer Success Managers, Hannah and Ashley.

“We covered where the business is going in the next few years, what our strategy is, and Hannah and Ashley were able to explain how the system could work alongside us to help us achieve our goals. We realised that there were a lot more opportunities in the system than we first thought!

I genuinely believe that Zellis cares about helping us as a business to succeed. It’s not just about sales, it's actually a genuine interest in us as a business. For me it feels much more like a partnership as opposed to a supplier customer arrangement.”

Darren Thompson, HR Director at Ainscough Crane Hire